Frequently Asked Questions

Reservations can be made through our website (https://www.hale.haleinc.co.jp/) by following the steps below.
Due to system reasons, we are unable to accept reservations by phone or DM. We appreciate your understanding and cooperation.
Reservation Procedure
(1) Access the website (https://www.hale.haleinc.co.jp/) and select your preferred venue and date.
(2) After confirming the information, select "Apply for Ticket" and then select the booth of your choice.
(3) Fill in all the necessary information in the preliminary questionnaire from the organizer, check the confirmation screen, and complete your application.
(4) When your reservation is complete, the "Thank you for your application" screen will appear and a completion e-mail will be sent to the e-mail address indicated.

(5) When you make a reservation, you will be required to register an account on the Peatix reservation site. If you have not registered, please do so before proceeding to the reservation page.
You will also receive an application completion e-mail after registration, but you do not need to download the Peatix application listed in the application completion e-mail.

Once the exhibit reservation is completed, there are no other necessary procedures. Please wait until the date of the announcement of the winners.
Winners will be announced on our website on the day of the announcement. Winners will be notified by e-mail.

Please contact us at 予約完了時の自動返信メールはtickets@peatix.comより届きます. If you do not receive the e-mail, please check your registration information and your e-mail settings, as there may be an error in your spam settings or the e-mail address you entered.

The exhibition fee will be settled at the time of application.

Cancellation of unsuccessful applicants will be processed on the day the winners are announced.
Please note that the timing of refunds will vary depending on your credit card closing date, which is the date when the cancellation process is executed.

If the date of cancellation is before the card's closing date
The refund will be processed for the current month's usage during the current month, so no charge will be made.

If the date of cancellation is after the card's closing date
You will be charged for the current month's usage and the refund will be made in the following month in the form of a negative charge.

Credit cards (Visa, Mastercard, JCB, AMEX, Discover, Diners Club), debit cards, and prepaid cards are accepted.
*PayPal/bank account transfer/convenience store/ATM payment methods are not set up.

In case of cancellation, please be sure to contact us using the contact form.

No cancellation fee will be charged until the day before the announcement of the winners.
Please note that a cancellation fee (full exhibition fee) will be charged for cancellations made after the announcement of the winners.

Yes, we can issue receipts (receipts in accordance with the invoice system).

Basics cannot be changed.
If you must change your booth, please contact us using the Contact Us form.

No, you cannot choose. Please exhibit at the location specified here.

Please use your own creative ideas and display them in accordance with your own style within the designated area of your booth. Please do not overhang your booth or otherwise cause inconvenience to neighboring artists.

After logging in to Peatix, you can change the settings in "My Account Settings".

Please download Adobe Reader to view this page. If you are still unable to view it after downloading, please contact us using the Contact Us form.

Please complete the procedure via Peatix. Please click here for more details.
https://help-attendee.peatix.com/ja-JP/support/solutions/articles/44001821774-%E5%8F%82%E5%8A%A0%E8%80%85%E3%82%A2%E3%82%AB%E3%82% A6%E3%83%B3%E3%83%88%E3%82%92%E5%89%8A%E9%99%A4%EF%BC%88%E9%80%80%E4%BC%9A%EF%BC%89%E3%81%99%E3%82%8B

At Hale Market, please give your business card (store card) to the customer at the time of sale; at Hale Marche, please keep your store card and our staff will give it to you.

Event times vary depending on the venue, but the basic flow is as follows
9:30~Registration and exhibit preparation
11:00Event begins
17:00Event ends
17：00-Clean up and move out
18:00Complete clean-up

Tents, tables, parasols and chairs are not available for rent. Basically, the rental fee for one table (W1200 x D600 x H700mm) and one chair is included in the exhibition fee. You can choose booths with or without tents depending on the booth. Parasols are not available for rental.

Please check the application guidelines, as they vary by venue.

Yes, it is possible. No special application is required for helpers. Please do not disturb other exhibitors or facilities.
*Since this is not a shared exhibit, the products of those assisting you may not be sold.

The basic reception time on the day of the event is from 9:30 am.
Please check the detailed information and application guidelines for each venue, as it varies from venue to venue.

If it is raining on the morning of the event, a decision will be made by 7:00 a.m. whether or not the event can be held, and this will be announced in the Announcements section of the Web site.
If it rains during the event, the event will go on as is, except in the case of inclement weather.
Please note that if the event goes ahead, the exhibition fee will not be refunded.

Please contact us using the contact form once you know you will not be able to make it in time for the reception.

Please confirm at the reception desk on the day of the event.

Yes, you can sell. Please see "Food Exhibitors" for details.

Please check the application guidelines, as they vary by venue.

Please check the application guidelines, as they vary by venue.

Please call the store cell phone as soon as you know you will not be able to make it in time for the carry-in.
The store cell phone number will be provided in the carry-in e-mail sent one week in advance.

No vehicles are allowed to carry in and out using the facility's loading dock.

Basically, shared exhibits are not allowed.

Yes, it is possible. You will need to apply for admission for the person(s) assisting you, so please report the name(s) of the person(s) assisting you on the exhibit application.

There are two types of exhibition plans: the "Peace of Mind Plan" which includes compensation for theft and loss, and the "Smooth Plan" which does not include compensation. The "Peace of Mind Plan" requires an additional fee. For the "Peace of Mind Plan," you will be required to submit a delivery note and indicate the part number on the price tag.

If you would like to make a request, please contact us using the Contact Us form.

One price tag will be attached to each product. The size should be within 15 (H) x 30 (W) mm. Items to be listed are brand name and price including tax (price without tax). *Security plan also requires the item number to be listed. Please refer to the rule book for details.

Accessories: 70~80 items or more / Fabric items: 40~60 items or more / Miscellaneous items: 20~30 items or more
*This is the approximate number of items for an exhibition booth size of 600 x 600 (mm).
Additional items can be delivered during the exhibition period.

In the event that you are unable to come to the venue on the day of the show, you may mail your products and fixtures in advance to the date, time, and location specified in advance. Please check the application guideline as it varies depending on the venue. A separate fee will be charged for substitute delivery.

Basically, visitors are requested to come directly to the venue on the morning of the exhibition day to bring in items. For move-in and move-out, please come directly to the venue after the close of business on the last day of the exhibition.

If you have obtained a Qualified Invoicing Business Number (Invoice Registration Number), sales will be transferred at 10% tax included. Please submit the number with your exhibit application.
Tax-exempt businesses that have not obtained a Qualified Invoicing Business Number (invoice registration number) will be charged the consumption tax equivalent to the deduction amount in accordance with the following transitional measures.
From October 2023 to September 2026: Sales will be remitted at 8% tax included price.
From October 2026 to September 2029: 5% tax included in the sales amount.
Note: This may be revised in the event of future changes in the system or transitional measures conditions.

Payment will be made on the sales transfer date indicated in the schedule in the application guidebook. Please make sure to enter correct information on the exhibition application form, as any errors in the transfer information may result in the transfer being made on the following day or later.